Brian Gongol
Southwest Airlines thinks a little apology goes a long way
They actually employ a staff to apologize to passengers inconvenienced either by them or just while in their care. It's hard to think of a way in which this is a bad idea. The worst customer isn't one who's angry -- it's the one who's angry and decides never to come back.
Health-care reform bill only makes Medicare budget projections more murky
The reforms were pitched in part on the notion that they'd make Medicare more budgetarily-balanced, but not only does that seem superficially unlikely -- the people charged with making the future estimates say that the projected savings they hope to make probably won't come true. Egads, we're in a lot of trouble.
India and America: Two countries separated by a common language
As has been so often said of other pairs of English-speaking countries
A gallery of the Iowa floods of 2010
The Iowa Department of Transportation caught a number of shots from road cameras that have been preserved for history
A terrific history of business in Ames, Iowa
The city will have a lot of work to do to recover from this year's flooding, but its historical society has done a laudable job of documenting what it's overcome in the past
Why it takes so long to return municipal water service after an outage
Optical illusion makes uphill look like downhill
Among other things, we're not wired very well for estimating slope
Yesterday's "Brian Gongol Show" on WHO Radio
In four parts: the value of alternative Internet browsers, why bad design is a hassle, how to put an end to neighborhood disputes, and the quest for a personal theme song
