Brian Gongol

The alleged incident took place over 18 minutes last April. Some of the people who looked into it say it couldn't have been a fat-finger error.

His advice, distilled: Work hard and do a lot of research. He also makes a strong case for cutting the complex "administrivia" that stands in the way of many Americans who might otherwise be innovating on their own. Even giant companies have to start somewhere, but if the hurdles to just get started become too great, then people aren't going to drive economic innovation and growth. They'll just shrug their shoulders and disappointedly go back to their desks and work for others. But the deadweight of needless complexity will continue to put a drag on companies of all sizes anyway.

Due to a number of factors -- including bureaucratic obstacles -- the country is just now getting fully-equipped ambulance service


