Brian Gongol
It's sad, but people are still responding to 419 scams (the "Nigerian Bank Scam") and phishing. Learn how to recognize phishing and protect yourself.
Help for one user who had problems opening Excel files on a Treo PDA/phone.
Another caller had trouble with Adobe Reader -- it's time to get the Adobe Reader update.
And a good reminder that people are the biggest computer-security problem of all: An experiment in London's financial district proved that too many people ignore basic computer security rules. As long as people are willing to ignore the rules, no amount of technology will ever protect us.